Don’t wait too long to call the Canada Revenue Agency. CRA best time to call is Monday-Friday, 8:00am – 5:00pm EST. The best time of day to call is between 10AM and 12PM EST because these are the hours when there are more agents available on the phone. If you have a question about your tax return, best best best best best best time to call CRA is in January!
What is the best time to call CRA
You can call the CRA anytime Monday-Friday, from 08:00am to 05:00pm EST. The best time of day is in the morning between 09:00 and 11:00 am EST because these are hours when there are more agents available on the phone. Your average wait time is drastically reduced in the morning, meaning you will be able to speak with an agent faster.
What are some good reasons to call CRA
A good reason to call the CRA would be: if you have a personal or business-related question, if you need to update your address information and want to make sure the CRA has it current; for instance, if you have moved. If something is amiss on one of your income tax returns from previous years that needs to be updated with the latest numbers in order for CRA to notate errors upon audit; such as an incorrect amount reported on your forms.
Why should you use the online services offered by CRA instead of calling them
Many services are put in place to avoid clogging their phone lines. You will find a prompt to call them if you’ve reached the end of the road in your online journey. If you can’t find what you are looking for, try using the search function. If you still can’t find what you need, try the automated help line.
How long does it take for an agent at CRAs office to answer my questions
CRA agents are very skilled people, they can answer your questions in a fraction of the time it would take you to find out the same information on your own. A CRA agent can typically answer your questions immediately and give you the best solution to your question.
If it is during a usual business day, try not to worry too much about waiting times as there are many CRAs agents available who can help with any of your queries. If you do need assistance from their call centre and they are unavailable because of high demand, go ahead and leave them a message on their voice mail service.
What are typical call wait times for CRA
CRA’s best efforts are made to answer all calls, but they cannot always guarantee this due to high volumes or other circumstances such as technical difficulties. Therefore, waiting times vary depending on several factors which include- day and time of year.